The bitterness of poor quality will be remembered long after the joy of a low price.....

Tel: +2711 467-2793 | 087-1489848  email: sales@micro-ctrl.co.za

Feel the magic of the Micro-Ctrl Team.
Think different, Think Solutions.

Powered By Technology - Driven by passion.

Payment - How do I pay? At present we only accept EFT payments which can be made into our Nedbank account (on request) or you can make an online payment using our On-Line Yoco Portal.  Orders will only be released once your payment reflects in our account. Should you bank with any other bank, we kindly ask that you to note that payment will take a few days to clear.

How do I place an order?

The ordering process is simple! Just browse our site, see somethink you like or interested in mail us @ sales@micro-ctrl.co.za. Once you have done that all that remains is to EFT your payment through to us and the process is done! ( If you need a quote on products not listed, just email us to get pricing & availability) 

I have placed my order and sent through Proof of Payment (accounts@micro-ctrl.co.za) , what now?

First of all, thank you so much for the purchase, it is so very appreciated! We will contact you as soon as we possibly can to thank you and provide you with your first status update. After that, we will send you periodical status updates when the status changes with your order. 

Delivery Who is your courier?

We use The Courier Guy as our courier partner, we have found them to be reliable, speedy and affordable. There is the possibility of other couriers being used and should this happen we will let you know; we only use couriers that we have had personal experience with and can guarantee quality service. Your shipping cost includes insurance up to the value of R1000-00, should you wish to ensure for a higher value item please notify us, This will only cost an extra 2% of your total orders value but will cover your items should any damage take place during transit.

Returns

I received my product and it is faulty/defective what do I do?

Please contact us immediately to let us know of the issue you are experiencing so we can contact our suppliers to arrange repair or replacement of the item in question. Please note that in order for a dead-on-arrival (DOA) product claim to be valid notice of the product must be provided to us within 7 days of receiving the product. Anything after this period cannot be considered valid.Faulty products:Your order will be collected by our couriers (at our expense), once we receive it our technicians will inspect the product to try and replicate and confirm the fault. Should the fault be confirmed, we will send the product to either be repaired or replaced if it is still under warranty by our supplier/manufacturer. Should no fault be found by Micro-Ctrl or our suppliers, the cost of both the return of your product and the initial courier to Micro-Ctrl will be for your account.

Dead-on-arrival products:  Please contact us immediately in order for us to notify our suppliers of the issue. Should the item be older than 7 days old we will not be able to assist you in any way. This is due to the potential for damage/faults being a direct result of negligence on the customers part. We strongly suggest that your products are tested as soon as they are received in order for any faults to be rectified in an effective manner.

I would like to return my product as I am not satisfied with it or ordered the incorrect item, what should I do?

You are able to return your product with no questions asked within 7 days of receipt of your item in accordance to Section 44 of the Electronic Communications and Transactions Act 25. The only thing that you will be required to pay for is the return courier fees should the product be unopened. Should the product be opened or used in any way, a 25% handling fee will be levied. Should the item be in such poor quality that it is deemed unfit for resale, Micro-Ctrl  reserves the right to withhold refunding the order and returning the product to you will be at your own cost. Products older than 7 days of receipt are not eligible for return.

Please ensure that all items that were included in the product should it be opened are returned such as instruction manuals, accessories etc. Should these be missing Micro-Ctrl reserves the right to charge additional levies or refuse refunding the product altogether.Please note that all risk falls to the customer during couriering of return products and Micro-Ctrl will not be held liable or responsible for damage in transit in any way.

 

 

 

 

 

Quick Menu

All brand names, trademarks and logos are the property of their respective owners and holders and are used for descriptive & display purposes only.

 

 

 

 

 

 

 

 

 

 

© Copyright Micro-Ctrl.

© Micro-Ctrl | Design by: Team Micro-Ctrl (c) TM. All Rights Reserved.  

 - Specializing in Hardware, Software, Consumables, Point Of Sale, Networking, Repairs, Development. -